TO RETURN A PRODUCT:
- Any Item/s must be returned within 14 days of delivery.
- Item/s must not have been worn, still have tags, branded packaging & in a re-saleable condition with no marks, stains or scents.
- You are responsible for the cost of returning items to us. We do not offer free returns and we do not provide returns labels.
- Please allow up to 14 working days for returns to be processed AND a further 5 working days for funds to show in your bank account.
- Please ensure all returns are sent via recorded/signed delivery, we will not be held responsible for any losses or damages caused during the return of goods.
WE DO NOT ACCEPT RETURNS ON SWIM SHORTS OR HEADWEAR DUE TO HYGIENE REASONS
To return a product please CLICK HERE to download the returns form
- Fill in the returns form.
- Send the item or items along with the paperwork to the address provided at the bottom of the form.
- Please make sure you keep a record of the return tracking number the cost of the return is covered by you, the customer.
SALE ITEMS / USE OF DISCOUNT CODES
Items bought in the sale are ineligible for return.
We cannot accept returns on swimwear or headwear due to hygiene reasons. If you send these items back to us, they will be held until a return shipping fee is paid.
If the criteria above is not met, we can refused to process a return. We will hold any ineligible items for 7 working days while a return shipping fee is paid.
COVID RETURNS: All returns sent to our warehouse will be subjected to a minimum 7 days quarantine period where we will not touch the parcel or action a return.
DPD Tracked – £7.99 – Orders placed Mon-Fri before 4pm (excluding weekends and bank holidays)
DPD Saturday – £9.99 – Orders placed on Fridays only before 4pm
Fully tracked, text message and email with hour delivery slot, signature required on arrival.
RM24 – £4.99 – delivery aim inside 2-4 working days as an estimate
RM48 – £3.99 – delivery aim inside 2-5 working days as an estimate – this delivery option is enabled and is free when your basket total is £50 or more.
Signature not required on arrival. Not tracked. Proof of delivery provided to Lost Rockstar LTD on successful delivery.
Europe, ROI & Rest Of World from £12-20 (up to 15 working days as an estimate depending on location).
Tracked, Signature on Arrival, Proof of delivery provided to Lost Rockstar LTD on successful delivery
We use DHL, DPD or Royal Mail to send our parcels and you can track your order here: Royal Mail Tracking – your consignment or tracking number is emailed to you on dispatch.
We do not pick, pack and post over weekends if you order after 4pm on Friday or on a Saturday or Sunday, your item will be processed the following Monday (excluding UK Bank Holidays).