Terms & Conditions

Please read these Terms carefully and make sure that you understand them, before ordering any Products from our site. Please note that before placing an order you will be asked to agree to these Terms. If you refuse to accept these Terms or disagree with any part of these terms, you should consider not ordering any Products from our site.

We amend these Terms from time to time as set out in this policy. Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time

Using this website indicates that you accept these Terms and Conditions regardless of whether or not you choose to register with us or order from us. If you do not accept these Terms and Conditions you must immediately stop using this website.

The avora-london.com website is operated by Lost Rockstar Ltd. Company Number 09767866

INTRODUCTION
1.1 You will be able to access most areas of this website without registering your details with us. Certain areas of this website are only open to you if you register.

1.2 We may revise these Terms and Conditions at any time by updating this posting. You should check this website from time to time to review the then current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this website.

Portrayal of Products
2.1 While every effort has been made to portray articles accurately, slight variations may occur.

2.2 All measurements and sizing quoted are approximate and the reproduction of colours is as accurate as photographic and publishing process will allow.

2.3 Please note that there may be variations in colours dependent on the calibration and settings of individual screens.

ORDERING FROM US
3.1 You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered.

3.2 You will be charged for any items ordered a soon as the order is completed. All items offered for sale by us are on an ‘invitation to treat’ basis which means that by placing the order we are not committed to provide the goods ordered. The contract of sale is made between us and you when goods are dispatched. Actual contracts of sale are not filed nor will be accessible.

3.3 We may refuse to accept an order:
( a ) where goods are not available;
( b ) where we cannot obtain authorisation for your payment;
( c ) if there has been a pricing or product description error; or
( d ) if you do not meet any eligibility criteria set out in our terms and conditions.
( e ) if the delivery address is outside of the areas we can post to.

PRICING
4.1 All prices on this site are quoted in pounds sterling (£).

4.3 Please note, any discounts or promotional offers cannot be applied after your order has been placed. When using discount codes please check the final amount total before proceeding with your payment. Any amount can not and will not be retrospectively refunded.

CANCELLATION
5.1 Under the Consumer Protection (Distance Selling) Regulations 2000, UK customers have the right to cancel an order within 7 working days of receipt of the goods. This does not include any items that have been personalised or made to personal specifications; video recordings; food or other items that you have unsealed; or cost of carriage. The regulations are designed to protect consumers when buying products by mail order or over the internet.

You may not cancel your order, after the status has changed to ‘Completed’ – this means your delivery has been passed to our courier and cannot be recovered before delivery. Should you wish to return your order, after delivery, please review our returns policy to ensure your order complies.

5.2 DELIVERY
We always try to dispatch goods within 24 hours of ordering (orders placed Monday – Friday) but cannot guarantee this. Please allow up to 14 working days for delivery – in the majority of cases this will be much sooner. Delays may be experienced during certain times of the year (for example during sale and holiday periods). We will contact you if significant delays are expected. Your goods will be delivered using either Royal Mail, DPD if selected or another courier service. We reserve the right to use shipping methods other than those specified on the website at no liability to ourselves.

In no event shall we be liable for any damages or penalty for any delay in delivery.

5.3 RETURNS POLICY
We will refund any goods if they are returned to us within 14 days of receipt. The items must be unused and in their original packaging (bag included) with any labels still attached. A copy of your invoice/original delivery note and a returns form containing details of your requirements should be sent with the item(s). Please be aware of the EXCLUSIONS to the returns policu.

When returning faulty goods please return them in a clean condition, we cannot accept soiled goods. The goods are your responsibility until they reach our office so we recommend that you send them using a signed for service. The postage cost for returning items back to us is your responsibility. If you require a refund then the full cost will be refunded excluding the postage you paid for the original item(s) only. If a free shipping code or offer was used that will be taken in to account and deducted from any refunds.

If you require an item exchange (size or colour) we ask that you make a new order on the website as we cannot hold any stock until we receive your original item back. If you require assistance please email us on orders@avora-london.com before sending items back to us.

RETURNS EXCLUSIONS

Unfortunately we cannot offer cash refunds on Sale items. These are subject to clearance and you will be offered a credit note only should the items arrive back to us within 14 days of reciept. We cannot accept returns on swimwear or headwear due to hygiene reasons.

Items purchased with a discount code of the value 20% of more, are not eligible for return and sale is considered final.

If we are required to iron the garments, or replace any packaging on their return to our office, a 15% restocking fee will apply.

We may refuse to accept returns:
( a ) where no genuine reason for a return is given;
( b ) where errors have been made on your part;

Please view instructions on how to make a return here

LICENCE
6.1 You are permitted to print and download extracts from this website for your own use on the following basis:
(a) no documents or related graphics on this website are modified in any way;
(b) no graphics on this website are used separately from accompanying text; and
(c) any of our copyright and trade mark notices and this permission notice appear in all copies.

6.2 Unless otherwise stated, the copyright and other intellectual property rights in all material on this website (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of these terms and conditions, any use of extracts from this website other than in accordance with clause 5.1 above for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use this website automatically terminates and you must immediately destroy any downloaded or printed extracts from this website.

6.3 Subject to clause 5.1, no part of this website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.

6.4 Any rights not expressly granted in these terms are reserved.

SERVICE ACCESS
7.1 While we endeavour to ensure that this website is normally available 24 hours a day, we will not be liable if for any reason this website is unavailable at any time or for any period.

7.2 Access to this website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.

VISITOR MATERIAL AND CONDUCT
8.1 Other than personally identifiable information, which is covered under our privacy policy, any material you transmit or post to this website will be considered non-confidential and non-proprietary. We will have no obligations with respect to such material. We and our nominees will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.

8.2 You are prohibited from posting or transmitting to or from this website any material:
(a) that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;
(b) for which you have not obtained all necessary licences and/or approvals;
(c) which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or
(d) which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).

8.3 You may not misuse the website (including, without limitation, by hacking).

8.4 We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of clauses 7.2 or 7.3.

LINKS TO AND FROM OTHER WEBSITES
9.1 Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this website, you do so entirely at your own risk.

9.2 If you have been granted permission to link to this website, you may only do so on the basis that you link to, but do not replicate, the home page of this website, and subject to the following conditions:
(a) you do not remove, distort or otherwise alter the size or appearance of the Avora London logo;
(b) you do not create a frame or any other browser or border environment around this website;
(c) you do not in any way imply that we are endorsing any products or services other than our own;
(d) you do not misrepresent your relationship with us nor present any other false information about us;
(e) you do not otherwise use any Avora London trademarks displayed on this website without our express written permission;
(f) you do not link from a website that is not owned by you; and
(g) your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.
We expressly reserve the right to revoke the right granted in this clause 8.2 for breach of these terms and to take any action we deem appropriate.

9.3 You shall fully indemnify us for any loss or damage we or any of our group companies may suffer or incur as a result of your breach of clause 8.2.

DISCLAIMER
10.1 While we endeavour to ensure that the information on this website is correct, we do not warrant the accuracy and completeness of the material on this website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this website may be out of date, and we make no commitment to update such material.

10.2 The material on this Website is provided “as is” without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this website.

LIABILITY
11.1 We, any other party (whether or not involved in creating, producing, maintaining or delivering this website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this website in any way or in connection with the use, inability to use or the results of use of this website, any websites linked to this website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this website or your downloading of any material from this website or any websites linked to this website.

11.2 Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.

11.3 If your use of material on this website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.

11.4 You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this website, or the use by any other person using your registration details. Your statutory rights are not affected by this statement.

11.5 We endeavour to check the accuracy of the information on this site. However, we do not warrant that such information will be error free and the user acknowledges that information, products and services published on this website may include inaccuracies and typological errors.

GOVERNING LAW AND JURISDICTION
12.1 These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.

12.2 We do not warrant that materials/items for sale on the website are appropriate or available for use outside the United Kingdom. It is prohibited to access the website from territories where its contents are illegal or unlawful. If you access this website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.

MISCELLANEOUS
13.1 You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions

13.2 If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.

13.3 Only the parties to these terms and conditions may seek to enforce them under the Contracts (Rights of Third Parties) Act 1999.

You can contact us via email orders@avora-london.com or writing to us at:

Lost Rockstar LTD T/A Aura London
Unit D3
Enterprise Way
BD10 8EW

14.0 We reserve the right to remove any offers at any time.

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